How do you buy the Sivcak guitar?

Thank you for visiting our Sivcak Guitars website. We believe our work has caught your interest and met your expectations. All instruments are 100% handmade according to the latest technology in our workshop in Zákamenné, Slovakia.

You can find ready-made instruments in the Guitars and Bass guitars sections that are ready for sale directly from our warehouse (NDHS, TB, OSC vintage guitar models and BW#GS series). Do not hesitate to contact us in any case of interest! We will reply and we will do everything to meet your needs (by every guitar you can find an e-mail link enabling a fast communication).

Custom shop:

When viewing our website, you can see many high quality guitars offered, even though it is possible to order a guitar, which is up to your wishes. We are talking here about the custom manufacturing. In this case, please let us know your requirements via e-mail: In one week approximately, we will send you back a drafted offer. (The offer can be edited until the final end, of course.) 50% of the total amount is required to be paid to our bank account as a deposit before the manufacturing. You will also have a right to cancel the order within 1 week (you will be refunded the entire deposit). In case of order cancellation in 1 week after the advance payment when in the production process, we will retain half (50%) of the deposit amount.

We can provide pictures and information regarding the construction of the instrument during the production. After the instrument completion, the full amount of the sum agreed is to be paid.

Production time is 5 to 6 weeks after the payment was made (the time period may be extended in case of special requirements about which you will be informed in advance).


After ordering the guitar/bass guitar, we will send you a proforma invoice via e-mail. The payment can be done:

  • To our bank account (you will receive our bank details);
  • Through PayPal;
  • When paying by credit card, we will send you a credit card authorization form via e-mail, which is to be completed and sent back to us.

Shipping conditions:

We know you want to hold the purchased instrument in your hands as soon as possible.

Immediately after your payment, we do our best to get the goods to you as soon as possible and in perfect condition. Our main carrier is the TNT company of which the responsible courier will easily deliver the guitar to you worldwide by the consignment number, which will be announced to you in advance, so you can easily track your package coming to you. We will announce very reasonable transport price in advance, but first we have to know the country of destination.

We take great care to pack and get the package ready for transport. The guitar comes in a special carton or in a hard-shell case according to your choice. Every package is insured as fragile goods. The TNT company treats the packages very gently and it is responsible for any damage to the package, so we highly recommend to check the package upon the delivery.

Returning goods:

It is our goal for you to be satisfied with our work. However, you always have the option to return the goods within 7 days after receipt (during this time you can comfortably test the goods).

To return goods please contact us by e-mail at to inform us about returning the goods. (This way we will arrange the necessary details.)

Items should be returned in perfect condition as it was delivered to you - free of damage and in original packaging. Upon the receipt of the returned goods and its inspection, we will refund the full price of the instrument back to your account.

Please be aware that any fees beyond the price of the instrument will be charged to your party (transportation costs there and back, bank charges, customs fees where applicable).


Our guitars are equipped with professional materials and components with long-term lifetime, hence we experience the minimum of claims, which makes us very happy.

In case of an unforeseen event, which would undermine the functionality of the instrument, it is covered by 2-year warranty on parts and materials and 5 years on the manufacturing process. Within this period, necessary repairs and parts servicing will be free of charge. However, other fees such as transportation cost will be paid by the instrument owner. This warranty applies only to the original owner and it is not transferable. This warranty does not cover the product damage due to the accident or misuse.

This warranty may be cancelled at our discretion, if the product:

1 - shows any signs of tampering or modification;
2 - has any damage resulting from any disaster (water, fire, sun, frost ...);
3 - has damaged or removed serial number (each Sivcak guitar has a serial number imprinted and it is registered in our records, thus it is very important not to damage this number).


In the event of warranty service, it is required to provide a copy of the original sales receipt or delivery note and the serial number. If it is not possible to provide such confirmation, you are responsible for all costs resulting from warranty service. Warranty does not cover the transportation costs. We service any potential repairs (even those after the warranty period) in the shortest time possible.


If you have any questions or suggestions, we will definitely answer within a week. We tend to respond immediately, but please let us ask for your patience if the answer is delayed.

Sivcak guitars
029 56 Zákamenné 142
Naši predajcovia
Tel.: +421 43 559 25 88
Fax : +421 43 550  56 22
Mobil: +421 907 606 180
Mobil: +421 908 425 716
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